Kate

Dear John,

I have just spoken to Bob and Gwen, they returned to Melbourne yesterday.

He was absolutely full to the brim of praise for the way the whole itinerary went.  He said that everything went really smoothly, all the people they dealt with were really professional and friendly.

He commented on the tour of the World Trade Centre Site, that they had priority entrance, just to mention one of the things they loved.

He loved the combination of cities, San Diego, New Orleans then New York and was hard pressed to name a favourite place or event because it was all so good.

I can’t thank you enough for putting this together for them.  Their son is a favourite client of mine and I really wanted this trip for his parents to run smoothly.

I will definitely be passing on this feedback to my team.

All the best

Kate, Mary Rossi Travel.